Privacy Statement

CrewMark recognises that your privacy is very important to you and is committed to protecting your personal information.
The following are the key features of the Privacy Policy as they apply to CrewMark:

Personal Information Collected
We collect personal information so that we may administer our client relationships and to provide products and services.
Personal information that we collect and maintain generally includes name, address, occupation, employer, employer’s address and contact details (including phone, fax and email address). Additional personal information may be collected by us for account set up.

Disclosure of Personal Information
We may disclose personal information to:
* organisations to whom we outsource certain functions including market research and information technology support.
In all circumstances where contractors and agents may become aware of personal information, confidentiality arrangements apply. Personal information may only be used by our agents and contractors for our purposes.

We are permitted by the Privacy Act to disclose personal information to other members of the Group. This enables the Group to have an integrated view of its customers. Any such disclosure is controlled by the Privacy Act. Without your consent, other members of the Group may not use or disclose your personal information for purposes other than for which your information was originally collected. All members of the Group observe the same standard of privacy and information handling practices.

We may also disclose personal information to other financial institutions and organisations at your request.

We may be required by law to disclose information, for example, when we are served with a court order. We may also be required by a Government Agency to produce information and records, for example, pursuant to taxation or social security laws.

We take our obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing
One of the reasons we collect personal information is so that we may provide you with information on our products and services and products and services available through us.

If you do not wish to receive this information please advise us in writing.

Personal Information Security
We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of physical and technology policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

* restricting access to our computer systems and physical records to authorised persons and preventing users from accessing information they have no need to access;
* requiring employees to use unique passwords to gain access to systems. These passwords are changed regularly and their use is independently monitored; and
* employing firewalls, intrusion detection systems and virus scanning tools to prevent unauthorised persons and viruses from entering our system. Access to Personal Information

You can request us to provide you with access to the personal information we hold about you.

Please contact:
The Privacy Coordinator
CrewMark Pty Ltd
Level 2, 50 York Street
Sydney NSW 2000

We may charge you for the time and costs we spend in locating, collating and explaining the information you request. Access will not be provided until payment of the access charge is received.

Contact Us About Our Privacy And Information Handling Practices
If you have any questions or would like further information about our privacy and information handling practices, please contact us by:
writing to the address below:

The Privacy Coordinator
CrewMark Pty Ltd
Level 2, 50 York Street
Sydney NSW 2000 ; or
email to privacy@crewmark.com.au ;or
telephone (02) 8243 1186

Disclaimer

At the time this site was created, all information entered was true and correct to the best of our knowledge. We accept no responsibility for changes to these details without our knowledge or due to circumstances beyond our control. We will use our best endeavours to provide up to date information as required within a reasonable timeframe.

Satisfaction Guarantee
If you have any problems with your banner within 7 days of receiving it, please send it back to us at PO Box 2281, Byron Bay NSW 2481
W e will replace a banner that: is the wrong dimensions; has incorrect colours displayed (slight variances should be expected when converting PMS colours to CMYK process colours); has the incorrect design on it; or does not work mechanically.
We will refund your deposit on the banner if the banner does not meet the criteria outlined on the invoice and artwork approvals.

One Year Hardware Warranty
We provide a one year warranty on all our retractable banner units. If your banner stand fails mechanically during normal use, please send back to us at PO Box 2281 Byron Bay NSW 2481. We will replace or repair units which fall under this warranty.

PLEASE NOTE: Most damage that occurs to these unit is to the banner itself. It is important that the banner is pulled up and pulled down carefully to avoid banner damage. We will not be responsible for damage to the banner itself and the warranty will be void.